Refund policy

We stand behind every product we make. If something isn’t right, we’ll make it right.

Unopened products
Unopened products in their original, sealed packaging may be returned within 30 days of delivery for a full refund of the product price.

Opened products
Opened products may be returned within 10 days of delivery.

Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with a photo of the item and packaging. We’ll send a replacement or issue a full refund, including shipping, at no cost to you.

How to start a return
Email gratificationpets@gmail.com or call (646) 448-4114 with your order number and the reason for your return. We’ll reply with return instructions. Please don’t send items back without contacting us first.

Return shipping
For damaged, defective or incorrect items, we cover return shipping. For all other returns, the customer is responsible for return shipping costs, and original shipping charges are non-refundable.

Refunds
Once your return is received and inspected, refunds are issued to the original payment method within 5–7 business days. Your bank or card issuer may take additional time to post the credit.